Terms and Conditions

Welcome to ZAMY, a provider of high-quality Zamzam water-infused skincare products. By accessing or using our website, you agree to be bound by these terms and conditions. If you disagree with any part of these terms, please refrain from using our website or services.

1. Products and Services ZAMY offers a range of skincare products infused with Zamzam water. Our products undergo extensive testing to ensure their quality and suitability for our customers.
2. User Accounts Users are not required to create an account to make purchases on our website. However, if you wish to subscribe to our products, you will need to create an account to manage your subscription.
3. Intellectual Property ZAMY is a registered trademark, and all content, materials, and intellectual property on our website belong to ZAMY Creams Ltd. You may not use, reproduce, or distribute any of our content without prior written permission.
4. Acceptable Use When using our website, you agree to the following:
   – You will not engage in any illegal or fraudulent activities.
   – You will not upload or transmit any content that is defamatory, obscene, or violates the rights of others.
   – You will not attempt to gain unauthorised access to our systems or disrupt our website’s functionality.

5. Purchases and Payments We accept major payment methods, including Mastercard and Visa, through our payment gateway, Stripe. We may accept additional payment methods as facilitated by Stripe. Please refer to our website for the most up-to-date payment information.
6. Third-Party Links and Content Our website may contain links to third-party websites or content. We do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of these external sources.
7. User-Generated Content Users may submit reviews and feedback on our website. We reserve the right to moderate, edit, or remove any user-generated content for authenticity, accuracy, or other reasonable purposes.
8. Returns and Liability We offer a 30-day return policy for our products. However, we cannot accept liability for any negative reactions or adverse effects caused by the use of our products. We strongly recommend conducting a patch test on a small area of your skin before applying any new product, including ours.
9. Account Suspension and Termination We reserve the right to suspend or terminate user accounts based on illegal, fraudulent, or abusive behaviour.
10. Governing Law and Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom and the European Union.
11. Dispute Resolution In the event of a dispute, we will attempt to resolve the matter through mediation, arbitration, or through the UK small claims court, if necessary.
12. Contact Information If you have any questions or concerns regarding these terms and conditions, please contact us at info@zamy.co.uk.
13. Effective Date and Updates These terms and conditions are effective as of 31 May 2024. We reserve the right to update or modify these terms at any time, and users will be notified of any significant changes.

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions.