Returns and Refunds Policy

At ZAMY, we stand behind the quality of our products and strive to ensure customer satisfaction. If for any reason you are unsatisfied with your purchase, we offer a straightforward returns and refunds process.

Refund Eligibility
You are eligible for a full refund within 30 days of delivery.

How to Request a Refund To initiate a refund request, please send an email to info@zamy.co.uk with the following information:

1. Your name
2. Order number
3. Reason for the refund request
4. A valid email address for correspondence
   
   

Refund Processing
Upon receiving your request, we will process your refund within 7-10 working days. The refund will be issued to the original payment method used for the purchase.

Exceptions and Additional Information

• If you received a defective or damaged product, please contact us immediately at info@zamy.co.uk, and we will assist you with a replacement or refund.
• We reserve the right to refuse a refund if the product shows signs of misuse or if the return request is made outside the 30-day window.

Please note that this policy applies only to products purchased directly from ZAMY’s website or authorised retailers. If you purchased from a third-party seller, their returns and refunds policy may differ.

We value your satisfaction and aim to make the returns and refunds process as smooth as possible.

If you have any further questions or concerns, please don’t hesitate to contact us at info@zamy.co.uk.